Welcome to the Naveeria Frequently Asked Questions page. We want every part of your shopping experience to be easy and stress free. If you need anything else, please do not hesitate to contact us.
Question 1: How long will it take to receive my order?
Handling Time: 1–2 business days · Transit Time: 4–6 business days · Estimated Delivery Time: 5–8 business days. See our Shipping Policy for full details.
Question 2: Do you offer free shipping?
Yes. Every order shipped within the contiguous United States (all states except Alaska and Hawaii) ships free. See our Shipping Policy for more information.
Question 3: Where is Naveeria located?
Naveeria is operated by Naveeria LLC, a United States company. We are an online business offering mobility scooters and electric wheelchairs, with shipping available within the contiguous United States (all states except Alaska and Hawaii).
Question 4: What if I receive a defective product?
If your item arrives defective, we will replace it at no cost to you. Please contact us within 30 days of receiving your order. See our Return Policy for details.
Question 5: Can I cancel my order after it's placed?
Yes. You can cancel within 24 hours of placing your order. Please contact our support team as soon as possible so we can stop it before it is processed.
Question 6: What is your return policy?
You can return items within 30 days from the day your order arrives. Items must be unused and in their original packaging. There is no restocking fee on standard items. Made-to-order items, such as custom-built wheelchairs, carry a 25% restocking fee on change-of-mind returns. Full details are in our Return Policy.
Question 7: When will I receive my refund after returning a product?
Once your return is received and inspected, your refund is initiated to your original payment method within 7 business days. Timing may vary slightly depending on your payment provider. See our Refund Policy.
Question 8: What happens if my item arrives damaged or defective?
If your item arrives damaged, defective or incorrect, contact us within 30 days of delivery and we will replace or refund it at no cost to you. See our Return Policy for details.
Question 9: How can I contact customer support?
You can reach us through our Contact Us page or email us directly at support@naveeria.com.
Question 10: Do you ship internationally?
No. We currently ship only within the contiguous United States (all states except Alaska and Hawaii).
Question 11: Do you have a physical store location?
No. Naveeria is an online only store.
Question 12: Can I place a bulk order for my business or organization?
Yes, bulk orders are available. Please contact our customer support team for pricing and details.
Question 13: What is the process for exchanging a product?
Instructions for exchanges are set out in our Return Policy.
Question 14: How can I track my order?
Once your order has shipped, you can follow it anytime on our Order Tracking Page.
Question 15: Which brands are you an authorized dealer for?
Naveeria is an authorized dealer for eight mobility brands: ComfyGO, DeBug Mobility Products, EV Rider, Journey Health & Lifestyle, Metro Mobility, Mogo Mobility, RMB EV and ZiiROBOT. Every product we sell is genuine and sourced through the brand. See Our Brands for more about each one.
Contact Us
Company Name: Naveeria LLC
Store Address: 30 N Gould St, Ste R, Sheridan, WY 82801, United States
Store Email: support@naveeria.com
Store Phone: +1 567-339-2909
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (ET)
We do our best to reply to your e-mail within 1–2 business days.