FAQ

Welcome to the Naveeria Frequently Asked Questions page. We are here to make sure your shopping experience is the best it can be. If you need any further help, please do not hesitate to contact us.

Question 1: How long will it take to receive my order?

Handling time is 1–2 business days, transit time is 6–7 business days, and estimated total delivery is 7–9 business days. Full details are in our Shipping Policy.

Question 2: Do you offer free shipping?

Yes, every order ships free within Australia, with no minimum spend. See our Shipping Policy for more.

Question 3: Where is Naveeria located?

Naveeria is an Australian online business based in Sydney, offering a curated selection of high quality products with shipping available Australia wide.

Question 4: What if I receive a defective product?

Defective items are replaced at no cost to you. Just contact us within 30 days of receiving your order. See our Return and Refund Policy.

Question 5: Can I cancel my order after it's placed?

Yes. You have a 24 hour cancellation window after placing your order. Contact support as soon as possible and we will take care of it.

Question 6: What is your return policy?

Our return process is simple and hassle free. You can read the full details in our Return and Refund Policy.

Question 7: When will I receive my refund after returning a product?

Once your return arrives and passes inspection, the refund is initiated to your original payment method within 7 business days, depending on your payment provider. See our Return and Refund Policy.

Question 8: Do you offer any warranties or guarantees?

Yes, every purchase is covered by a 30 day warranty. Details are in our Return and Refund Policy.

Question 9: How can I contact customer support?

Through our Contact Us page or directly at contact@naveeria.com.

Question 10: Do you ship internationally?

No. We ship exclusively within Australia.

Question 11: Do you have a physical store location?

No, Naveeria is online only, which lets us keep pricing competitive and our product selection wide.

Question 12: Can I place a bulk order for my business or organisation?

Yes, bulk orders are welcome. Contact customer support for pricing and details.

Question 13: What is the process for exchanging a product?

Exchanges are easy. The step by step instructions are outlined in our Return and Refund Policy.

Question 14: How can I track my order?

Once your order has shipped, you can follow it any time on our Order Tracking Page.

Contact Information

Store Address: 1 Macquarie Place, Sydney NSW 2000, Australia
Store Email: contact@naveeria.com
Store Phone: +61288805698
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (AEST)
We do our best to reply to your e-mail within 1–2 business days.