Refund policy

Last Updated: November 1st, 2026

At Naveeria (operated by Naveeria LLC), we want you to be completely happy with your purchase. If something is not right, our return process is simple and hassle free.

Order Cancellations

You can cancel your order within 24 hours of placing it by emailing us at support@naveeria.com. Please include your order number. After 24 hours we cannot guarantee a cancellation, as your order may already be in processing. Once an order has been dispatched it can no longer be cancelled, but you may return the item after delivery under this Return and Refund Policy.

30 Day Easy Returns

You have 30 days from the day you receive your order to return items. To be eligible, items must be:

• Unused
• In their original condition
• Returned with all original packaging, tags, and accessories

Our support team will guide you through every step. Restocking Fee on standard items: $0. We never charge restocking fees on standard (in-stock) items.

Return Policy Overview

• Return Window: 30 days from the day you receive your order
• Condition: Unused and in original condition with all packaging, tags, and accessories
• Easy Returns: Our support team will walk you through the process
• Restocking Fee: None on standard items; 25% on made-to-order items (see below)

Made-to-Order Items
Some products, including our custom-built beach and pool wheelchairs, are made to order specifically for you. These are marked “Made to Order” on their product pages. The following terms apply:

• Cancellations: You can cancel free of charge until we have confirmed your measurements and options with you and your item has gone into production. Once production has started, the order can no longer be cancelled.
• Change-of-mind returns: You may return a made-to-order item within 30 days of receiving it, provided it is unused, in its original condition, and returned with all original packaging and accessories. A 25% restocking fee applies, and you are responsible for the actual cost of return shipping. Original shipping costs are non-refundable.
• Defective, damaged, or incorrect items: If a made-to-order item arrives defective, damaged by the carrier, or not built to the specifications you confirmed with us, there is no restocking fee and no cost to you. Made-to-order items are also covered by the manufacturer’s warranty, as described on each product page.

Return Costs

Defective or Incorrect Products: There is no cost to you if the product is incorrect, damaged by the carrier, or defective in any way.

Change of Mind: If you ordered the wrong item, the item does not suit your needs, or you simply no longer want it, you are responsible for the actual cost of return shipping. Original shipping costs are non refundable.

How to Return an Item

1. Contact Us: Email support@naveeria.com with your order number and the reason for your return.
2. Pack Your Item: Repack the item securely in its original packaging, including all accessories, tags, and documents.
3. Send It Back: Ship your return using the instructions in your return authorization email. You may use the carrier or shipping method recommended in that email.

Refund Process

• Inspection: When your return arrives, we inspect it to confirm it meets our return criteria.
• Refund Timing: Once approved, your refund (less any applicable restocking fee) is processed. Please allow up to 7 business days for it to be initiated to your original payment method, depending on your bank or payment provider.

Exchanges

We are happy to exchange items. If you would like a different product, contact us at support@naveeria.com and we will arrange a quick exchange.

Order Not Delivered

If your order has not arrived within the expected delivery window, email us at support@naveeria.com with your order number and we will investigate with the carrier. If the package is confirmed lost, we will issue a full refund to your original payment method or send a replacement at no additional cost.

Changes to This Policy

We may update this Return and Refund Policy at any time. Any changes will appear on this page with a revised Last Updated date, so we encourage you to check back from time to time. Continuing to use our website after changes are posted means you accept the updated policy.

Questions?

Visit our FAQ page or contact our customer service team for help.

Contact Information

Company Name: Naveeria LLC
Store Address: 30 N Gould St, Ste R, Sheridan, WY 82801, United States
Store Email: support@naveeria.com
Store Phone: +1 567-339-2909
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (ET)
We do our best to reply to your e-mail within 1–2 business days.