Refund policy
Last Updated: 17 August 2026
At Naveeria we want every purchase to feel right. If something is not, our return process is simple and hassle free.
Order Cancellations
You can cancel within 24 hours of placing your order by emailing contact@naveeria.com with your order number. After 24 hours we cannot guarantee cancellation, as your order may already be in processing. Once dispatched, an order can no longer be cancelled, but you can return it after delivery under this policy.
30 Day Easy Returns
You have 30 days from the day your order arrives to start a return. To qualify, items must be unused, in original condition, and returned with all packaging, tags, and accessories. Our support team will guide you the whole way. Restocking Fee: $0. We never charge restocking fees.
Return Costs
Defective or Incorrect Products: returns are free when an item arrives damaged, defective, or not what you ordered.
Change of Mind: the customer covers the actual return shipping cost when the item simply is not wanted, does not fit, or was ordered in error. Original shipping costs are non refundable.
How to Return an Item
- Contact Us: email contact@naveeria.com with your order number and reason for return.
- Pack Your Item: repack securely in the original packaging with all accessories, tags, and documents.
- Send It Back: ship the return using the instructions in your return authorisation email, using the carrier or method it recommends.
Refund Process
Once your return arrives we inspect it against the criteria above. After approval, please allow up to 7 business days for the refund to be initiated to your original payment method, depending on your bank or provider.
Exchanges
We happily accept exchanges. For a different size, colour, or product, email contact@naveeria.com and we will sort it quickly.
Order Not Delivered
If your order has not arrived within the expected window, email us with your order number. We will investigate with the carrier, and if the package is confirmed lost we will issue a full refund or send a replacement at no cost.
Non Returnable Items
For hygiene and safety reasons some items cannot be returned. These are clearly marked as non returnable on their product pages.
Changes to This Policy
We may update this Return and Refund Policy at any time. Changes appear here with a revised Last Updated date. Continued use of our website after an update means you accept the revised policy.
Questions? Visit our FAQ page or contact our customer service team.
Contact Information
Store Address: 1 Macquarie Place, Sydney NSW 2000, Australia
Store Email: contact@naveeria.com
Store Phone: +61288805698
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (AEST)
We do our best to reply to your e-mail within 1–2 business days.